Collaboration, Contact Centre and the Cloud
NSC would like to thank all the sponsors and delegates for attending and ensuring the event became the success it was. Held on 24th July at Doltone House’s newest venue in Hyde Park, Sydney, the Summit was a great event!
Showcasing traditional Unified Communications, Contact Centre and Workforce Optimisation themes this year’s business collaboration summit took a key twist and looked in to the Australian market and the trend to cloud-based applications. It examined specific key trends that will shape the future industry landscape allowing flexibility, increased productivity and collaboration amongst consumers.
- Considering the Cloud? – Are customer contact and collaboration solutions viable to be housed in the cloud? Our industry expert and leadership panel discussed this hot topic.
- Next generation Contact Centre – what does it look like? – We heard how technology and business are changing to adapt to multiple channels of customer contact across social, mobile and virtual engagements.
- Do you understand your Customer Conversations? – We gained insight in to how one of Australia’s leading energy companies proposed to listen to their customers and how they will action the results to ensure they stay ahead of game.
- Are you really Collaborating? – We understood how different organisations have and are looking to adopt collaboration and virtualisation technologies to drive productivity enhancements and how you can drive success in your UC Strategy.