About Us

Achieving core business objectives is never a straight forward journey with a clearly defined starting point and destination.

Each journey is unique, with multiple entry and exit points dependent on a myriad of external and internal influencing factors and business outcomes.

Since its inception in 1989, the NSC Group has developed industry leading skills in operational analysis, design, integration and service delivery ensuring a smooth journey throughout every step of the Customer Lifecycle.

Our specialised focus areas of Consulting, Unified Communications, Contact Centres and Network Systems are supported by a proven, robust Support structure.

Company Overview

Australian owned, NSC delivers the world's best technology combined with local expertise and high quality, consistent service throughout the South Pacific.

The company has a strong balance sheet, experiencing year on year growth at an enviable level of profitability since its inception in 1989.

NSC has offices in Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth and Auckland, more than 200 full time staff and a client base of more than 600 customers including some of the largest and highest profile corporate and government enterprises in Australasia

The company provides industry leading skills in business operations analysis, systems design and service delivery for organisations relying on complex, large volumes of customer interactions or transactions. Our clients trust us to cost effectively deliver and manage their communications, computing and applications platforms, allowing them to focus on their core business and leverage improved customer service.

With proven credentials and accreditations in Unified Communications, Network Infrastructure and Contact Centre solutions, NSC transforms organisations to better meet the demands of a constantly changing business landscape. Whether we are delivering an end-to-end solution or layering convergent applications on top of an existing network, NSC successfully connects your business to an IP world providing you with a more effective way to communicate and collaborate.

The company was one of the first Systems Integrators to establish a Managed Services practice.  Based on ITIL framework to provide best practice service management, it is being embraced by an increasing number of NSC customers.

Our Experience

NSC is responsible for one of the largest IP Telephony deployments in Australia at Australian National University as well as having some of the largest contact and data centres under management.

With proven credentials in voice and data technology, customers tell us we have transformed their business. Since 1989, NSC has provided the skills and experience to implement technologies such as:

• Unified Communications Solutions including
  • Traditional medium to large scale IP telephony systems
  • Advanced messaging applications including voice mail & unified messaging
  • Presence including SIP and Microsoft Exchange 2010 integration
  • Desktop Collaboration & Video Conferencing
• Contact Centre solutions including:
  • Multi-Media
  • Call Recording & Monitoring
  • CTI functionality
  • IVR and Natural Language Speech Recognition
  • CRM/ERP Integration
  • Speech and Data Analytics
  • Customer Feedback & Surveys
  • Campaign management and outbound dialling systems
• Network Solutions including
  • Carrier access and Multiplexing
  • WAN Optimisation
  • LAN Switching
  • WAN Routing
  • Security Management
  • Security Firewalling

Whether we are delivering an end-to-end solution or layering IP Telephony applications on top of your existing network, NSC successfully connects your business to an IP world providing you with a more effective way to communicate and collaborate.

Our Approach

NSC is focussed on an uncompromising pursuit of understanding your business drivers and delivering the best solution to satisfy your core objectives. NSC's service-led approach enables it to partner with you to fully understand your business goals and deliver the best solution for your needs. The result is unmatched dedication to getting the job done.

We share our customers' journey, partnering with you to identify your business challenges and doing whatever it takes to ensure a successful outcome.

This well defined and respected partnership approach enables you to remain focused on your key business goals while delivering the best possible customer experience - time and again, across multiple channels and locations.

Our innovative style is supported by proven best practice methodologies to ensure a successful outcome, every time.

We are firmly committed to bringing you the world's best technology combined with local expertise and high quality, consistent service - right to your doorstep. As a leading Trans-Tasman integrator we have invested in your future by establishing offices in major Australian and New Zealand cities to ensure we are always close at hand.

Our 'can-do' and 'down-to-earth' attitude reflects our friendly, spirited culture. We work closely with you to ensure the success of every project by taking ownership of the task at hand, delivering on our promises and providing a single point of expert contact to ensure continuity and accountability.

NSC prides itself on its ability to deliver great breadth and depth in applications, systems and services, to make sure your overall solution is right for today and scalable for tomorrow.

Our People

NSC places an extremely high priority on the quality, depth and breadth of its in-house skills base. Employee skills are constantly enhanced through a carefully planned and structured professional development and recruitment program.

In 2008, we launched the NSC Academy, an on-the-job staff development program designed to prepare cadets for future technical roles within the company and ensure a steady flow of well-rounded, highly skilled graduates.

NSC has one of the largest and most qualified teams of Unified Communications specialists in the country. Between them, our staff hold more than 200 industry accreditations, providing a strong, multi-skilled team to meet the demands of the most dynamic commercial environment.

The company also enjoys considerably higher than industry average staff tenure with many team members celebrating 15 and 10 year anniversaries with the company.

Executive Management

Craig Neil - Managing Director - NSC Group

Craig Neil is the founder and managing director of NSC Group. His primary role is to oversee all aspects of business management, direction and strategy for the organisation.

As a young entrepreneur Craig established NSC in 1989 as North Shore Connections, operating as a reseller of early PABX technologies. Since then, under his direction, the organisation has grown to become a leading, South Pacific multi-million dollar systems integrator.

Prior to founding NSC, Craig worked as a technician with Telecom Australia in PABX services. This role helped develop Craig's passion for the communications industry. Working with Telecom Australia (now Telstra) for seven years, Craig identified the deregulation of the industry in 1989 as a major opportunity to start NSC as a contracting telephony service provider. Today, the company specialises in the design, implementation, management and support of highly sophisticated, communications and business technology.

Craig's vision that one day voice and data would converge has become a reality and he is now ensuring NSC is leading the way in the design, implementation and management of Unified Communications and Network Systems as well as the provision and support of solutions for Contact Centres and Data Centres.

Brett Parsons - Director, Strategy & Operations - NSC Group

Brett joined the NSC Group in 1998 and as a co-director has played an integral role in the development of the company. Brett worked for 17 years within the Information Systems Department of Fujitsu during which time he achieved enormous success and was assigned to a specialist role developing the Convergence and Contact Centre business within the company.

His excellent knowledge of the contact centre market and strong understanding of business drivers and requirements has proven to be invaluable in driving NSC's growth over the past 10 years. Under Brett's guidance, NSC expanded its geographic presence in the southern region of Australia as well as developed strong partnerships with best-in-class technology providers.

Brett is a driving force in transforming the business to a solution and services based company and has lead the evolution of NSC's Managed Services capability. He continues to work closely with the founding director Craig Neil on high level strategies to evolve and grow the business further.

Trevor Boal - General Manager - NSC Group

Trevor joined NSC in 2004 as NSW Sales Manager; in 2006, he moved into the National Sales Manager role and in 2008 was promoted to General Manager.

With NSC in a strong growth period, the role of General Manager is pivotal to the company's continued success and Trevor brings to this newly created position, extensive operational experience and strong leadership skills During his tenure at NSC he has driven significant revenue growth while continually improving the company's service delivery to its growing customer base.

Simon Brownlow - Finance Director - NSC Group

Simon joined the NSC Group in 2002 as the head of the Finance and Administration team Prior to joining NSC, Simon served eight years with the ANZ Banking Group in a number of positions and several years with the Hotel Dynamics Group as Group Financial Controller.

After successfully assisting with the sale of Hotel Dynamics to a large US multi-national in March 2002, Simon joined NSC to assist NSC's management in meeting the Company's statutory requirements along with seeing through the recent corporate restructure of the NSC Group.

Michelle Neil - Human Resources Director - NSC Group

Michelle joined NSC Group in 2000 as the Director of HR. Prior to this Michelle worked for Standard Chartered Finance, Grundy Television and McCann-Erickson Advertising where she spent ten years as the Human Resource Manager gaining extensive experience in all areas of management, training and general Human Resources practices. 

Since joining NSC Group, Michelle has implemented a range of policies and procedures and works very closely with the management team in all aspects of recruitment, training, remuneration, payroll and general human resource activities.

Corporate Social Responsibility

In today's highly completive marketplace, organisations are placing less emphasis on technology and more on finding the right partner to integrate selected technology into their business.

As the partner of choice for many of Australasia's leading organisations, NSC is proud to partner with the Humpty Dumpty Foundation as part of its Corporate Social Responsibility program. The Humpty Dumpty Foundation supports children's services at over 60 children's hospitals and health services across Australia and two children's hospitals in East Timor. NSC staff members around the country have not only donated financially but have also given of their time to support Humpty Dumpty activities.

Our Partners