Thinking headsets?

• How can we get rid of the background noise so that we can hear our customers clearly?
• Do our headsets comply with OH&S requirements?
• Is this headset covered by warranty?
• How can my staff be contacted even if they’re not at their desks?
• DECT? Corded? What’s our roadmap? What options are available?
• What do you mean, “The warranty is void”!
• The new call centre is going to be great – but are our headsets compatible?

Sometimes the simple things are more complex than they appear. If you’re thinking headsets, NSC can help.

NSC has a specialist headset team. We pride ourselves on providing quality support – even at the small end. While headsets are sometimes the last thing to be considered, they can be a very important part of the big picture.

Would you put tractor tyres on your new car? No – so don’t use the wrong headsets in your call centre. The complex telephony systems running your phones need the right solutions at the point of delivery to give you the best results and benefits.

At NSC, we take time to understand:

• how your work force is structured – the mix of contact centre, mobile field staff and office workers
• the conditions they work in – the level of background noise, for example
• even wearing styles and the look and design of the headset

Importantly, we also discuss your future roadmap (mobility) and the need for Unified Communications – home to car to office.

Our team invests time in monitoring the headset market, staying informed of new products and designs. That means that we're able to provide to you with options that best suit your needs and budget.

Issues you need to consider

1. Compatibility
   Are your new telephones compatible with your existing headsets?
   What features and benefits will you get if you upgrade?
2. OH&S
   Do your headsets comply with the relevant health and safety regulations in every state in which you employ staff?
3. Sound quality
   Effective blocking of background noise is an important consideration for both your customers and your staff.
4. Employee comfort
   When staff wear headsets for hours each day, the weight, flexibility and adjustability of the headsets make a big difference. Do they prefer over ear? behind the head? or the traditional over the head style? DECT or corded? Productivity and efficiency can be enhanced by choosing the best solution.
5. Warranty and reliability
   Buying headsets from resellers who are unauthorised and don’t have formal arrangements with the manufacturers can mean that your equipment isn’t covered by warranty. NSC is an official reseller of all the headsets we offer. Most have an immediate-replacement warranty that covers you for at least two years.

Why NSC?

NSC is a specialist integrator of IP telephony, unified communications and network infrastructure and a leader in contact-centre solutions. We know communications technology from complex systems right through to ‘consumables’ such as headsets.

Our headset team will:

• take the time to understand your current needs and your plans for the future
• provide you with options and alternatives that are the best fit
• ensure that you have a good understanding of the products
• assist with deployment
• provide back-up service and support.

Next step

If you would like to discuss your needs with one of our headset specialists, call Andrew Pearson at NSC on (02) 9856 4033 or 0417 088 421 or email him on andrew_pearson@nsc.net.au