Hear guest speaker, Mathew Care, Director of 1300 Real Estate describe how speech recognition has been used as a key differentiator in the highly competitive real estate market.

Topics to be covered include:
- The 1300 business model
- How speech recognition facilitated a new line of business
- Speech as a part of your overall brand strategy
- Cost benefits associated with speech-enabled automation
- Business benefits associated with data collection via speech

Taking a closer look at Avaya Voice Portal to:
- Differentiate your customer experience
- Accelerate time to market of new voice services
- Achieve economies of scale
- Reduce operating costs

Did you know?
- Spending on speech recognition in APAC increased from $43M in 2005 to   a projected $362M this year
- The % of customisable pre-packaged speech solutions increased from   21% of sales to 40% in 2009