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| Word from the Managing Director |
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In the last newsletter I mentioned that along with achieving our new Platinum Business Partner status NSC has also re-signed a three year Professional Support Services (PSS) agreement with Avaya. This agreement gives us access to a raft of benefits which we are passing on to you, our valued customers.
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| Flexirent integrates communications and business |
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When Australian rental finance company, Flexirent Capital Pty Ltd moved its 100 seat contact centre, the challenge for NSC was to revamp an outdated communications infrastructure in a condensed time-frame to ensure the contact centre was operational from day one.
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| NSC shines at Avaya Connect |
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NSC customers took to the podium at Avaya Connect 2006 keeping audiences enthralled with their tales of IP Telephony challenges and successes. Congratulations and thanks to Andrew Owen from Schneider Electric, Peter Spoto from McArthur Express and David Wright of Silver Top Taxis for their excellent presentations.
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| Need another handset? |
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Once you have completed your initial implementation, you often find you are short one or two handsets or your sales team wants those new Bluetooth gadgets their mates are wearing or your interstate office is talking about relocating. The good news for NSC customers is that solving these problems - and many more just like them - is exactly what our Aftermarket team does every day.
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| Powering up new communications for Joy Mining Machinery |
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The mining of black coal is one of Australia's most important industries and is supported by a strong equipment and services sector. One of the key players in this field is Joy Global (incorporating Joy Mining Machinery and P&H MinePro) which recently selected NSC to design, deploy and maintain a new communications system.
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| Do Not Call Register legislation introduced |
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An end to nuisance calls moved a step closer last month with the introduction of legislation to create a $33 million national Do Not Call Register.
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| NSC helps keep Premier Cabs motoring along |
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Taking more than 3.6 million bookings annually, Premier Cabs' communications infrastructure is the lifeblood of its business. With a fleet of around 1000 vehicles, Premier Cabs has been meeting the diverse needs of Sydney's passengers for more than 17 years. In late 2005, a decision was made to upgrade its existing PABX/Call Centre infrastructure housed at the company's Granville headquarters.
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| Leading Gold Coast Resort dives into IP Telephony |
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Sea World Nara Resort on the Gold Coast is Australia's only theme park resort and an efficient communications infrastructure is essential to not only manage the mass of daily enquiries and bookings but also to ensure quality guest services.
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| New telephony for Australia's oldest telephone counselling service |
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Australia's leading provider of professional telephone counselling services, Crisis Support Services Inc (CSS), is an independent, not-for-profit, non-government organisation. Providing 24/7 specialist telephone counselling lines including Mensline Australia and Suicide Helpline - Victoria, CSS recently upgraded its telephony to deliver improved customer service and simplified management.
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