MultiVantage Express is based on Avaya Communication Manager Software and the S8500 Media Server and is designed as a complete solution for the mid-size business. It enables enterprise applications while maintaining mid-size business functionality at an affordable price.
Including Avaya’s IP telephony-based technology and functionality such as mobility, voice mail, conferencing, call centre and more - into a single-server solution that is easy to install, manage and maintain MultiVantage Express can help companies improve customer service, employee productivity and collaboration - while reducing or eliminating the complexity of configuring and managing sophisticated communications.
With MultiVantage Express, integrated mobility features provide end-users with the Avaya one-X experience, allowing employees to tap the same communications, tools and information needed to get their job done when outside the office. Workers can have full communications functionality in the office, from a customer location, hotel or home.
Customers and colleagues can dial a single number to reach employees through their desktop, mobile or PC-based softphone, speeding both responsiveness and decision making. In addition, MultiVantage Express supports up to four locations with gateways - additional locations can be supported by direct connection to IP telephones. As a result, companies can become more cohesive, virtual organisations while providing greater flexibility to shape how, where, and when employees work to be optimally effective.
MultiVantage Express also allows mid-sized businesses to incorporate IP telephony via the path and pace that is most comfortable to them. Businesses can chose digital, analogue or IP endpoints – or any combination – within a single network.
Built-in contact centre routing and reporting enable businesses to quickly align customers with agent skill sets and availability. In addition, the ability to support a distributed workforce means MultiVantage Express overcomes the typical limits of location and simply delivers the call to the best suited, available agent. Reporting features provide managers with visibility into current and historical agent and call activities.
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