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Supra H251 headset. Only $80. Limited offer. Available until Friday August 10, 2007. |
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| TECHNOLOGY UPDATE - CTI leading the way for increased business efficiency |
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As more and more organisations rely on technology to help them compete in the new customer economy, Computer Telephony Integration (CTI) is playing an increasingly important role. CTI combines a telephone call distribution system with customer data to enhance and optimise interactions with the customer. |
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| Click here to receive your FREE copy of VoIP Security for Dummies. | ||
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| Word from the Managing Director | |
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Hello again. As we head into the new financial year, on behalf of everyone at NSC, I would like to sincerely thank all our valued customers and trusted business partners for helping make last year the best-ever in the history of NSC. Since we opened our doors in 1989, we have weathered many storms and this year has been no different. -more- |
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| Register now for the NSC Unified Communications roadshow – Brisbane & Perth | |
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Following the success of the NSC Unified Communications breakfasts in Melbourne, Sydney and Canberra, NSC is pleased to announce dates and venues for Brisbane and Perth have now been finalised and registrations are open. -more- |
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| Marketing company pinpoints a new Avaya IPT Solution | |
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Customer service is undoubtedly critical for Asia-Pacific's largest and most thriving loyalty marketing company, Pinpoint Pty Ltd, who recently selected NSC Enterprise Solutions to upgrade its existing communications infrastructure to incorporate Avaya IP telephony with the goal of further exceeding its customer driven results. |
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| Craig Neil recognised as a leading technology entrepreneur | |
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The NSC Group is pleased to announce managing director, Craig Neil has been named a Regional Finalist in the 2007 Entrepreneur of the Year awards. Craig joins other leading Australian entrepreneurs from a range of business sectors who will compete for the ultimate prize of being named 2007 Entrepreneur of the Year. -more- |
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| Avaya Connect round up | |
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The annual gathering of Avaya business partners, third party vendors and customers took place at Star City Casino in Sydney on May 31 and June 1. In keeping with its Australian coastal theme, the NSC stand featured surfboards, sand and beach balls. The beach cricket sets given away over the two days proved to be a big hit with attendees as did the Lifesaver ice-creams. Our congratulations go to Tony Croft of Fairfax who won the surfboard. -more- |
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| A 300% increase in productivity! | |
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That’s exactly what one NSC customer achieved with the introduction of a proactive customer contact strategy while another customer achieved the entire day’s sales goal in the first two hours! -more- |
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| End of Support on Avaya products – are you affected? | |
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Over the next few months, Avaya is moving to end Manufacturer’s Support on a range of its older products. Please read on to see which products are affected and what you should do next.
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| NSC and Avaya help Swan Taxis drive growth | |
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With more than 1150 taxis servicing the cities and surrounding suburbs of Perth, Fremantle and Mandurah, Swan Taxis Cooperative handles more than five million calls annually. The 40-seat call centre operates 24 hours a day, 7 days a week, with dedicated teams covering the transport needs of the citizens and the many visitors that flock to the west. Since its establishment almost 80 years ago, Swan Taxis has demonstrated a strong commitment to deploying technology as a means of delivering improvements in customer service and productivity. This commitment continues into the 21st century with the company completing a $500,000 Avaya IP telephony upgrade in 2006. -more- |
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| Let’s Talk Business – by Guy Simons, Managed Services Manager | |
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Although I have been in IT for more than 20 years, and can happily talk bits and bytes, networks and applications, TCP, IPT and many more TLAs, my recent appointment as Managed Services Manager has re-introduced me to ITIL (Information Technology Infrastructure Library). ITIL is internationally recognised as Best Practice Service Delivery and Management. -more- |
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