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Polaris NRX 2H Analogue handset. Only $53. Limited offer. Available until Monday October 15, 2007. |
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| TECHNOLOGY UPDATE - Enterprise Video Conferencing - Ready for Prime Time |
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With the potential for significant reductions in travel expenses, as well as conducting more productive meetings leading to more efficient and effective decision making, video conferencing has always held out tremendous promise within the enterprise environment. |
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| Click here to receive your free copy of Contact Centre for Dummies. | ||
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| Word from the Managing Director | |
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With an election looming, constant speculation about interest rates and the occasional wobble on the sharemarket, I am pleased to say, from NSC’s perspective, enterprise business in Australia remains buoyant. As we approach the end of our first quarter, NSC is experiencing strong interest from organisations looking to update their communications infrastructure. -more- |
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| Hyatt Regency Sanctuary Cove enhances guest services with new Avaya telephony solution from NSC | |
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Hyatt Regency Sanctuary Cove, one of Queensland's leading conference and leisure resorts, has upgraded its administration and guest telephony with an Avaya hospitality solution implemented by NSC Enterprise Solutions. -more- |
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| Ten minutes with John Camp, NSC Business Applications Consultant | |
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John Camp has recently joined NSC as a Business Applications Consultant. His specialist skills include designing innovative solutions that add measurable value to clients and the development and presentation of business cases and ROI analysis to all levels management. He also specialises in the project management of contact centre solutions to ensure they meet expected business case results. |
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| iSelect increases conversion rate with Avaya IP Telephony from NSC | |
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With more than 35 health insurance funds currently in operation, the task of choosing a health insurance policy can be extremely confusing. Launched in 2000, iSelect is Australia's number-one health insurance comparison site designed to assist customers compare, select and save across a range of health funds. The company attracts users to its website and contact centre via extensive advertising campaigns using radio, television infomercials and press. Following such campaigns, the contact centre experiences a significant rise in activity, taking up to 400 calls a day with operators spending on average 20 minutes per call. -more- |
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| Introducing Angela De Vries, NSC Customer Support Manager | |
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Angela De Vries has taken over the role of Customer Support Manager for NSC. Angela has extensive experience in the telecommunications sector having spent the past 15 years working with organisations such as Optus, WorldCom and Telstra. -more- |
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| Managed Services Momentum | |
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It is becoming evident Managed Services, and specifically selective outsourcing, is gaining momentum. This is borne out from the IDC press releases: IDC expects the Value Added Managed Services Market (VAMS) or discrete outsourcing market in Asia/Pacific (Ex Japan) to grow steadily, with CAGR of 16% for the next few years to hit US$12.5bn by the year 2011. -more- |
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| Enterasys Delivers VoIP Security | |
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Enterprises want to ensure the same reliability, quality, manageability, mobility and security of the traditional PBX with new VoIP and unified communications solutions. The recently announced Enterasys Secure Open Convergence solution delivers a way to sense and automatically respond to security threats against the IP telephony infrastructure; enforce network access control policies and comply with regulations for monitoring and safety.
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| Budget Direct completes $1.5m Avaya telephony upgrade with NSC | |
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With a large proportion of the 5000+ motor vehicle insurance policies issued every week completed over the phone, maintaining a state-of-the-art communications infrastructure is essential for Budget Direct. -more- |
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| The evolution of NSC Carrier | |
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Over the past five years NSC Carrier Technologies has gained extensive experience and enjoyed considerable success, however, we believe it is time for a change. On September 1, 2007, NSC Carrier Technologies was renamed NSC Network Solutions to better describe the company's present key business activities. -more- |
| Diary Dates | |
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NSC is pleased to provide you with an opportunity to catch up with other Avaya customers in your state as well as learn more about your Avaya solution. Forthcoming events can be viewed by clicking on the link below -more- |
| NSC Unified Communications roadshow shows the way | |
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The NSC Unified Communications breakfasts in Melbourne, Sydney, Canberra, Brisbane and Perth proved to be a great success with many of our customers already planning their Microsoft/Avaya Unified Communications integration. -more- |
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