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 A number of our valued partners have entered into the spirit of Christmas with some great specials for Converge readers. For further information on any of the offers below, or to place an order, call 1300 366 304 or email aftermarket@nsc.net.au |
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Enterasys - Matrix N-Series Promotion |
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| Click here to receive your free copy of Contact Centre for Dummies. | ||
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| Word from the Managing Director | |
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Welcome to the final edition of Converge for 2007. I would like to take this opportunity to thank all our customers and partners for their continued support throughout the year. -more- |
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| Avaya and NSC introduce software upgrade protection | |
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Avaya is introducing new flexible support options to support your software needs. As the world we live in continues to evolve, the need to leverage software applications for increased productivity and process improvements is essential. -more- |
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| VoIP increases call centre efficiency and reduces costs for Ai Group | |
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The Australian Industry Group (Ai Group) has completed the deployment of an advanced Avaya contact centre solution for its national telephone advisory service, BIZassistInfoline. Designed and implemented by NSC, BIZassistInfoline, is already handling more than 2500 enquiries a week through its contact centres in Melbourne, Sydney and Brisbane. |
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| Research shows Contact Centres key to keeping loyal customers | |
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Australian consumers are more likely to buy products and services from companies if their contact centre staff is friendly, quick to resolve questions and knows the details of the products and services they are representing. -more- |
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| NSC wins partner recognition | |
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NSC accesses the world's leading technology to bring best-of-breed solutions to its customers.
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| Investment company reaps the benefits of IP Telephony | |
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With an IPO in the pipeline and an impressive growth strategy, Professional Investment Services Pty Ltd (PIS), has recently upgraded its communications infrastructure with a $500,000 investment in new Avaya IP Telephony from NSC. -more- |
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| Sydney and Perth kick off the Christmas revelries | |
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NSC Sydney customers enjoyed some early Christmas festivities on board the MV Morpheus recently. - click here for photgraphs - Over in the west, NSC customers enjoyed a festive dinner at the Witch’s Cauldron in Subiaco. -click here for photographs- |
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| Melbourne users discuss Business Continuity | |
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Business continuity planning was the hot topic discussed at the November Avaya User Group luncheon in Melbourne. Guest panelists Jason Egbers of iSelect and Chris Seymour of Foxtel answered questions about their respective BC/DR strategies. -more- |
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| Two vendors are better than one | |
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Industry analyst firm, Gartner, has published its Vendor Influence Curve research. Gartner analyst, Mark Fabbi, has been presenting the results of this current research and the findings seem to speak loud and clear – when it comes to networking, two vendors are better than one. -more- |
| High Performance Multi-Threat Security Solutions | |
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As with most IP applications that utilise the public Internet as a transport backbone, the increasing adoption of VoIP technology in the enterprise introduces new security challenges to administrators and conventional security practices. -more- |
| Managed Services on the increase | |
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NSC Managed Services is providing an effective alternative to the traditional in-house approach for many of our customers under pressure to reduce capital expenditure and lower demands on technical staff.
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