NSC to deliver greater customer satisfaction with FrontRange

With an on-the-ground presence in every major Australian city, we required an integrated service management solution built specifically for geographically distributed enterprises that could be tailored to evolve with our changing business needs.

Following a tender and evaluation process,we selected FrontRange ITSM partly because of our satisfaction with FrontRange's service and support solution, HEAT. Other factors contributing to the selection of FrontRange ITSM included its proven track record with similar organisations and the company’s deep understanding of our business requirements.

Built specifically for small to mid-sized enterprises, FrontRange ITSM is based on ITIL and other IT best practices. The solution uses a modular platform making it flexible and scalable, with low total cost of ownership.

We are very pleased to be expanding the scope of work we currently do with FrontRange by implementing its ITSM solution. Given its proven track record we are confident FrontRange is the best fit to match our changing needs, as our customer base continues to grow and expand throughout Australia.

As a company that supplies solutions to ensure organisations remain well connected, it was imperative we opted for a solution with a robust customer focus to help us create meaningful metrics for measuring service levels.

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