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 For further information on any of the offers below, or to place an order, call 1300 366 304 or email aftermarket@nsc.net.au |
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| Click here to receive your free copy of Unified Communications for Dummies. | ||
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| Word from the Managing Director | |
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As we reach the end of the financial year I would like to personally thank all of our customers who contributed to making this our most successful year ever. -more- |
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| Trevor Boal appointed NSC General Manager | |
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Leading converged communications integrator, NSC Group, has promoted Trevor Boal to the newly created position of General Manager effective July 1, 2008. -more- |
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| NSC enhances RACV contact centre capabilities with Avaya Business Advocate | |
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Although most of today's contact centres employ advanced technologies to manage normal customer call volumes, conditions change constantly and while planning and forecasting prepares an organisation to do well, such a randomly driven environment often demands. -more- |
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| Tune in to hear Craig Neil discuss “The Power of Why” on Smart Call | |
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Contact centres have never had more tools for collecting data, nor more solutions for counting it. However, all this information does not tell you why. Knowing why is fundamental to knowing how to more effectively improve quality, lower costs, generate revenue, increase customer satisfaction and achieve other important business objectives. NSC Managing Director Craig Neil discusses the latest trends in speech analytics and how 'knowing why' can transform your business. Tune in to hear Craig on Smart Call - Australia's podcast for call and contact centre news - at www.itradio.com.au/callcentres |
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| AMC enables AGL to integrate technology | |
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AGL Energy, Australia's leading energy company, is currently integrating its Avaya contact centre and SAP Customer Relationship Management (CRM)
systems with middleware technology from AMC Technology.
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| New Self-Service Portal now available for NSC customers | |
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As part of our adoption of ITIL, industry Best Practice Service Delivery and Management, NSC is undertaking an upgrade to its Self-Service web
portal. The new portal will be available shortly and we encourage you to view the additional benefits delivered by this portal.
-more- |
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| NSC on show at Avaya Connect 2008 | |
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NSC maintained its prominent role at Connect 2008, Avaya's annual User Conference held in Sydney at the beginning of May. -more- |
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| Mark your Calendar - upcoming NSC events | |
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In order to keep you up to date with the latest trends in our industry, NSC has a range of different events scheduled around the country over the
coming months. Please mark these in your diary and keep a look out for your invitation which will be emailed to you around three weeks prior to
the event.
Adelaide August 7 - Case Study - customer experience Perth August 13 - NSC Communications Solutions Showcase - hear from local customers and leading vendors Canberra August 20 - Delivering the “Voice of the Customer” - Verint Analytics Sydney August 27 - Cool Concepts - see the latest 'cool concepts' from the data world Brisbane Sept TBA - NSC Business Collaboration Summit - hear leading International and local business leaders discuss their collaboration strategies -more- |
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| NSC Speaking Out | |
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NSC was featured in two conferences recently. Our Managed Services executive, Guy Simons took to the stage at the Australian IT Service Management and Help Desk Summit on July 3 speaking on “Defining the Service Delivery Value.” On July 2, one of our customers, Cathy Samon, General Manager Operations from the Community First Credit Union discussed “Addressing Business Risks Associated with Telephony Changes” at the Australian Customer Management and Contact Centre Summit. |
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| NSC welcomes Verint specialist | |
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NSC is very pleased to welcome Sam Darmo to our pre-sales team in Sydney. Many of you will know Sam as one of the country's pre-eminent Verint
specialists and we are thrilled to have a person of his experience on board. -more- |
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| Dialer predictions! | |
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The Avaya International Predictive Dialer User Group conference will be held from Monday, September 15 to Wednesday, September 17 at the
Suncoast Hotel and Casino Las Vegas. -more- |
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| Adding SMS into the Contact Centre | |
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Datasquirt's CONTACT solution adds intelligent two-way SMS text messaging capability to traditional voice communication in the Contact Centre. It complements existing Avaya ACD systems by processing inbound SMS text messages in the same manner as voice calls with skills-based routing and comprehensive reporting. -more- |
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| Avaya unveils Intelligent Presence technology for real-time business | |
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Avaya has released Intelligent Presence - breakthrough software that drives greater precision, speed and collaboration using presence-based, real-time communications. -more- |
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| Verint wins "Service Leader Award" for Workforce Optimisation Suite | |
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Verint has been awarded top honours with CRM magazine's prestigious 2008 Service Leader Award in the workforce optimisation suite (WFO) category. The company and its Verint Witness Actionable Solutions business line led across all three evaluation criteria - reputation for customer satisfaction, reputation for depth of functionality and reputation for company direction. The results also were based on a blend of weighted criteria comprising analyst ratings, corporate advances and financial strength. -more- |
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| Enterasys delivers Distributed Intrusion Prevention system | |
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Enterasys Networks new Distributed Intrusion Prevention System (IPS) is the industry's first and only method to identify and automatically contain threats on every wired and wireless network connection in multi-vendor environments. -more- |
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