Software currency is paramount to maintaining the competitive advantage your business needs. This financial crisis is the worst in living memory and access to capital for many organisations is not available. Where does the money come from to take advantage of the next generation of technologies such as analytics, speech recognition, voice portals, desktop virtualisation and enhanced service experience for customers?
NSC Managed Services provides a commercial model that removes the need to fund technology refreshes via Capital Expenditure. All major and minor releases of technologies in scope can be catered for via a fixed monthly fee for transactional ease.
With the constant rate of business change, operational departments within IT are being increasingly stretched between day-to-day activities and strategic project based activities - inevitably resulting in a cost/benefit conflict between these two disciplines. Project milestones on the Critical Path delivered by the same resources troubleshooting Priority 1 Incidents can significantly increase organisational risk.
NSC Managed Services provides an efficiently managed operational environment while customers retain internal Intellectual Property for strategic projects thereby mitigating risk within both.
Another consequence of the diverse technology pool is the first two laws of economics - Supply and Demand. The IT press and industry bodies continue to raise the spectre of IT skills shortage. The cost to acquire and retain experienced, qualified resources is spiralling out of control.
Even with the current pool of IT resources, updating skill sets through training is becoming increasingly expensive as vendors stipulate training requirements. Each advance in technology results in revision of accreditation programs while previously attained accreditations have acquired an industry standard lifecycle of three years with new technologies often requiring a huge investment in training resulting in periods of lost productivity.
NSC Managed Services removes the Human Resources expense and all of its indirect costs.
IT projects for IT sake does nothing to endear IT Departments to their own businesses. Essential communication between the business and IT is structured to address the needs of both. Regular planning sessions should flow from high level strategic directives which should be contained within an Availability and Capacity Plan. This allows the business objectives to be translated into enabling technologies; existing and planned - resulting in effective cost management. Service Level Management ensures IT Services are delivered to meet the business needs.
NSC Managed Services deliver customers a Service Level Portfolio optimised for business outcomes.
Every organisation is familiar with the terms ‘convergence’ and ‘integration’ as standard bearers for technological change. The impact of this change is blurring the demarcation lines of accountability resulting in an outdated and confused operational model struggling to cope. Established small operational teams are becoming increasingly disconnected from their counterparts as the technology diversifies to the point where the ability to manage the technology pool is compromised by lack of skill set.
NSC’s Managed Services provides the cost effective leverage into the next generation skill sets and technology control.
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