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 For further information on any of the offers below, or to place an order, call 1300 366 304 and press 2 if in Australia or |
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| Hurry - Only applies until December 30, 2009 or until stocks last |
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| Word from the Managing Director | |
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Welcome to our latest edition of Converge. It has certainly been an interesting few months since the last newsletter – we had red dust blanketing Sydney, saw tsunamis and earthquakes shatter the lives of our South Pacific neighbours and watched the stock market go up one day and down the next. -more- |
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| NSC extends multi-vendor approach with establishment of a Nortel practice | |
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The NSC Group has added Nortel to its list of best-in-breed vendor partnerships. Acknowledged as one of the leaders in Unified Communications and Contact Centre deployments, NSC is leveraging its strength as a true business solutions integrator and expanding its already impressive multi-vendor approach. -more- |
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| New Zealand operation makes a strong start | |
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The NSC New Zealand operation is going from strength to strength with offices in Wellington and Auckland, ten staff and more than 20 customers. The company’s initial focus is around two key business practices – the Unified Communications and Contact Centre (UC+CC) Practice and the Business Systems Practice. -more- |
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| Introducing NSC Client Services | |
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The new, improved and expanded NSC Client Services team (previously Aftermarket) is on hand to assist NSC customers with a broad range of activities. Working closely with our Client Engagement Managers and Account Executives, the NSC Client Services team gives you another point of contact within NSC to ensure you get the fastest response to all your enquiries.
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| Oracle confirms strong commitment to Sun technology and customers | |
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Weary of the lengthy legislative delays in finalising the Oracle purchase of Sun Microsystems, Oracle recently kicked off an aggressive campaign to communicate its public commitment to Sun technology and customers with a front page ad in the prestigious Wall Street Journal (pictured). -more- |
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| Avaya Selected to Acquire Nortel Enterprise Solutions | |
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On September 14, Avaya announced it was selected to acquire Nortel Enterprise Solutions for US $900 million in proceeds to Nortel and an additional pool of $15 million reserved for an employee retention program.
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| NSC Upcoming events | |
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NSC has a number of complimentary events scheduled in Australia and New Zealand during the next three months. Please click on the links below to register for those events in which you are interested.
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| Congratulations to AGIS – winner of the ATA Contact Centre of the Year award | |
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NSC would like to warmly congratulate Auto & General Insurance Services on winning the 2009 ATA Contact Centre of the Year award. |
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| Sydney Opera House sings a new communications tune with NSC | |
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Sydney Opera House is Australia’s pre-eminent centre for excellence in live performing arts and aspires to be one of the leading performing arts centres of the world. The organisation aims to present performers and companies whose artistry and skill is as iconic and influential as the building itself. The landmark facility boasts seven venues and aims “to be globally connected and acknowledged as an active partner in the generation, exploration and presentation of ideas and new work.” -more- |
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| NSC hosts 2nd Business Collaboration Summit in Brisbane | |
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Following the success of the inaugural event in 2008, NSC hosted the 2nd annual Business Collaboration Summit in Brisbane at the Sofitel Hotel on September 16. -more- |
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| Speech Recognition – where to from here? | |
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With an estimated global market size of $US78 billion in 2010, the speech market is definitely hotting up. NSC’s speech expert, John Camp, recently attended SpeechTEK, the key global annual conference focused on Speech Recognition technology and solutions.
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| Macquarie University Chooses Avaya For IP Telephony Project | |
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Macquarie University, one of Australia’s leading academic institutions, has selected global telephony provider Avaya to provide a new enterprise IP telephony system, as part of a plan to deploy new communications systems across its campus in North Ryde -more- |
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| Acciona delivers green energy with help from NSC | |
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Acciona Energy is a world leader in the renewable energy sector. The Spanish company’s mission is to demonstrate the technical and economic viability of a sustainable energy model. Acciona’s flagship Australian project is the Waubra Wind Farm, a facility located 35km north of the Victorian town of Ballarat. Commissioned in June 2009, the Waubra facility comprises 128 wind turbines collectively capable of generating 92 megawatts of power, a quantity that can meet the needs of more than 140,000 homes while saving approximately 650,000 tonnes of CO2 emissions each year. -more- |
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| Your customers are talking to you, But are you listening? | |
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All too often, internal service quality perceptions can differ greatly from actual customer perceptions. Bain & Company, a global business consulting firm, asked more than 300 companies if they believed they were delivering a “superior experience” to their customers. Eighty percent of the surveyed companies said they were. The firm then solicited feedback from the customers. Only eight percent of customers surveyed felt they were, indeed, getting a “superior experience.” Why the disconnect? -more- |
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