Welcome
Word from the Managing Director
Welcome to the first issue of Converge for 2010. This year sees NSC celebrate its 21st birthday which is a real milestone in the company's history. To mark this special occasion we have launched a new 'face' to the world (see story below).
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Are you prepared for daylight saving?
 
With the end of Daylight Saving approaching NSC's goal is to make this change as seamless as possible for you and your business. It is essential remedial action is taken, or service packs deployed, for the time change to work appropriately on your Avaya platforms.
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NSC completes brand refresh
 
NSC Group has completed a six-month brand refresh designed to bring the corporate identity in line with the company's evolution and leadership position.
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Donaldson Coal deploys Juniper to speed up file transfer
 
Leading NSW mining operation, Donaldson Coal has deployed a Juniper WAN Acceleration solution from NSC Group to enhance file transfer performance between head office, three remote mines and one remote administration centre.
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NSC MD signs up for Mt Kilimanjaro trek
 
NSC Group Managing Director, Craig Neil is about to tackle his greatest challenge yet - a gruelling 13-day trek up Mt Kilimanjaro as part of the Humpty Dumpty Foundation's 2010 major Fund Raising event. The proposed dates of the trek are 29 July - 10 August.
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Register now for 2010 Business Collaboration Summit
 
NSC is proud to once again host the Business Collaboration Summit to be held on May 19 at the Sofitel hotel in Sydney. Keynote speakers include Michael Meredith, ATA; Karen McLachlan, David Jones; David Hassan, Virgin Blue, Darren Birch, AFL; Paul Malt, Auto and General Insurance; Nick Culpitt, Carlson Wagonlit Travel; Lawrence Hiliker, Hostworks and Rob Wells, Managing Director, Avaya Australia.
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NSC New Zealand celebrates 1st birthday
 
NSC New Zealand, a member of NSC Group, celebrates its first birthday this month. From a humble start on March 1, 2009, the company has grown from one staff member working from a home office with two clients to offices in Auckland and Wellington, more than 25 customers and a team of eight - with three to four more expected to join before the end of the 2010.
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Avaya delivers flawless communications experience at the Vancouver 2010 Winter Games
 
From February 12th to the 28th, Avaya equipment handled the combined networking needs - voice, video, and data - of the 2010 Winter Games. Connecting 15 venues across challenging, rugged and remote terrain, the network served the needs of 5500 athletes, 10,000 media representatives and 25,000 volunteers.
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Sydney Opera House
 
Sydney-based NSC customers and prospective customers enjoyed something special recently - a behind the scenes look at the iconic Sydney Opera House. As an NSC customer, the Sydney Opera House was pleased to take guests at a NSC function on February 25 on a tour of many of the venues private areas. The Sydney Opera House CIO, Emily Richmond-Jones also provided an overview of the organisation’s Avaya-based IP telephony and contact centre solution deployed by NSC. Congratulations to Kanwaljit Kanwar from HCF who was the lucky winner of the Wii.
 

FlexiGroup raises the bar on customer service with new Avaya telephony solution from NSC
 
Leading provider of point-of-sale lease and rental finance, FlexiGroup New Zealand Limited, is already reaping the benefits from its recently deployed Avaya enterprise and contact centre telephony from NSC NZ Limited.
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Avaya Receives 2009 Product of the Year Award from Customer Interaction Solutions Magazine
 
Avaya one-X Agent has received a 2009 Product of the Year Award from US-based, Customer Interaction Solutions magazine, the leading publication covering CRM, call centres and teleservices.
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Verint Workforce Optimisation Software Gains Certified Status with Avaya Aura
 
Verint Impact 360 Workforce Optimisation solution has received certified status with key contact centre solutions from Avaya. The solution was successfully tested by Avaya in September 2009 for compatibility with Avaya Aura Communication Manager 5.2, an extensible IP telephony platform for enterprises.
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NSC signs on with Genesys
 
NSC Group has restablished its relationship with Genesys Laboratories and has been appointed a Premier Interacts Partner for Australia and New Zealand.
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See NSC on show at Network Centric Warfare 2010 - Canberra - April 28-30
 
Drawing from national and international perspectives, attendees will gain the essential information on:

• Defining the Latest Strategies and Technology Enhancing Network Centric Warfare
• Providing an Update on the Policy & Governance surrounding NCW within Australia
• The Next Level of Strategic Warfighting: What's Next for NCW
• Building on 2009: Profiling Hybrid Warfare, Situation Awareness and the NCW 2009 Roadmap

NSC, Avaya and Verint team up to assist Australian Central achieve its business goals
 
South Australian-based, Australian Central Credit Union has selected an Avaya and Verint contact centre solution from NSC Group to deliver superior quality customer service to its membership base and better manage its sales operations to both members and non-members.
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Now only A$75.00 per headset
 
Now only A$75.00 - a saving of A$56.00 per headset, the GN 2000 Mono Corded Headset features excellent sound quality and optimum call clarity and is self adjusting for all-day comfort - perfect for call centre environments. Offer expires April 30 or until stocks last. All prices are ex-GST and delivery.
Call now on 1300 366 304 or email on client_services@nsc.net.au. For New Zealand customers please call 0800 672 672 or email client_services@nsc.net.nz

Save A$169.00 per headset
 
Buy now for only A$281.00 - a saving of A$169.00 per headset! The stylish CS60 Mono Corded Headset gives wireless freedom up to 100m from your desk, is lightweight and can be converted up to three styles - get in quick! Offer expires April 30 or until stocks last. All prices are ex-GST and delivery.
Call now on 1300 366 304 or email on client_services@nsc.net.au. For New Zealand customers please call 0800 672 672 or email client_services@nsc.net.nz

Obligation free audit of your Microsoft Exchange Environment
 
The first 20 Converge readers who contact NSC Client Services at client_services@nsc.net.au will receive a complimentary audit of their current Microsoft Exchange environment. The audit will focus on the following five key areas:

• Security - Do you have a safeguard in place to prevent email reaching unintended parties? Do you have safeguards in place preventing ex-employees or competitors reading your emails?
• Storage - Are you prepared to address storage challenges in respect to your Exchange server?
• Archiving - Do you have archiving / compliance applications in place for your email messages?
• Disaster Recovery - In the event of Exchange server-related issues do you have a disaster recovery plan?
• Active Directory - Are you aware of the additional costs your company is incurring because your AD infrastructure is not up to date?

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  NSC Group Pty Ltd ABN 43 104 399 233. 68 Waterloo Road, North Ryde, NSW 2113